HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Estimated shipping time takes 10-20 business days for US orders and 10-30 business days for international orders.
Shipping confirmation email will be sent to you as soon as your order is shipped. Please note that International customers will be responsible for any customs fee.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email.
Orders (excluding customized product) information generally becomes available 48 to 72 hours after you place the order.
HOW CAN I PAY ?
You can pay with PayPal account. We use encrypted SSL certificates for 100% security.PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
Is my card information secure?
Your card information is encrypted during transmission, and we assure you that the information you provide is only used for the requested transaction and is not stored.
CAN I STILL MAKE CHANGES TO MY ORDER AFTER PLACING IT?
Order changes, cancellations, shipping address update needs to be done within 24 hrs upon placing them. You can send us an email at firstname.lastname@example.org for any requests.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
If you receive a faulty item, please send us an email at email@example.com so our Customer Service team can assist you.
WHAT IS YOUR RETURN/REFUND POLICY?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Still got questions?
Please send us an email at firstname.lastname@example.org and we will get back to you as quick as we can